we normally love eating at the Pancake Parlour in Melbourne. The Jam Factory branch is brilliant with the service and menu. But when we ate at the one in Bourke Street Mall in central Melbourne, we were greatly disappointed.
wheely rubbish bins were carted right in front of us from the (dirty) kitchen to the front of the shop and they weren't even presentable, if that's a word to describe rubbish bins. The service took longer than usual... there were dozens of people behind the counter, but no one was ready to welcome incoming guests.
when the food got served, the bacons were missing from the Canadian Pancake meal, and the pancakes themselves were mini-me's of how we used to remember them. the ham steak was still good and tasty. skinny latte was terrible. the diet coke was watered down. oooh, did we mention the fruit flies that were flying all around when tables weren't cleaned up after patrons have left? all 5 tables within sight, tsk, tsk.
this one's definitely a big disappointment for us, right from the trip down the escalator, past the funny mirror, to the giant chess board within the restaurant.
we're not going back again. 1 out of 5 stars.
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